Gokudo Private and Terms of Use Policy

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  • PRIVACY POLICY

    Updated:November 27, 2022

    This privacy policy (“Privacy Policy”) describes how Yakiniku Futago (“Restaurant,” “we,” or “us” or “our”) collects, uses, and discloses your personal information when you create an account or otherwise access and use this Restaurant website, including, without limitation, placing an order, making a payment, and using our loyalty program services. This Privacy Policy does not apply to any other websites, apps, or other offerings even if they are linked to from the Site. If you see any undefined term in this Privacy Policy, it has the definition specified in our Terms of Use (“Terms”). By accessing or using the Site, you agree that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy and our Terms. If you do not agree to the terms contained in this Privacy Policy, you may not access or use the Site.

    1. Personal Information We Collect

    By “personal information,” we mean information that can identify or reasonably be linked to an individual. We also collect non-personal information. If we associate any non-personal Information with information that can identify you, then we will treat it as personal information.

    1.1 Data Provided Directly By You

    When you use the Site, we may collect or receive information about you directly from you; for instance, when you create an Account, make a purchase using the Site, communicate with us, enter a sweepstakes or other promotion, or complete a survey.

    Specifically, we may collect or receive your:

    • Name,
    • Phone number,
    • Delivery address,
    • Email address,
    • Payment Information (e.g. credit card, debit card, gift card details, or any other payment instrument),
    • Transaction Information (e.g. the items purchased, date, time, and location of your transaction, special instructions, and points you accrue or promotions you redeem as part of a loyalty program),
    • Communications resulting from your interactions with us by email, phone, mail, or chat,
    • Information provided in connection with surveys, entering a sweepstakes, or taking part in promotions we run, and
    • Any other Information You Provide.

    1.2 Personal and Other Information Generated and/or Automatically Collected During Your Use of The Site

    We may also collect or receive personal and non-personal information about you that is generated and/or automatically collected during your use of the Site which may include:

    • Information about your device and its software (e.g. your IP address, browser type, Internet service provider, and a unique ID that allows us to identify your browser or mobile device),
    • Information About The Way You Access and Use Our Site. For example, we track the pages you visit and the links you click on our Site, other actions you take on the Site, and the site from which you came and the site to which you are going when you leave.
    • Analytics Information. We may collect analytics data or use third-party analytics tools such as Google Analytics to help us measure traffic and usage trends and the demographics of our users in order to improve our Site and services. You can learn more about Google’s practices at http://www.google.com/policies/privacy/partners.

    We typically collect the foregoing generated and/or automatically collected information through a variety of tracking technologies, including cookies, Flash objects, web beacons, embedded scripts, session replay, screen capture, and similar technology (collectively, “tracking technologies”), and we may use third-party partners or services to assist with this effort. Information we collect automatically about you or your device may be combined with other personal information we collect directly. For information about our and our third-party partners’ use of cookies and related technologies to collect information automatically and choices you may have in relation to its collection, please see our “THIRD-PARTY TRACKING AND ONLINE ADVERTISING” further below.

    1.3 Information from Third Parties

    From time to time, we may receive information about you from third parties (e.g. fraud detection providers, data analytics providers, social media platforms, or internet service providers) or collect information about you that is publicly available. We may combine this information with other information that we have about you.

    1. How We Use Your Information

    2.1 Provide Services to You. We use your personal information to provide services to you, including to create Accounts, accept orders, process payments, and operate loyalty programs.

    2.2 Maintain and Improve The Site. We may use your personal information to provide, maintain, improve and develop the Site. Specifically, we use your personal information in order to (i) provide services to you, including, without limitation, processing charges, and sending receipts; (ii) providing custom and personalized content and information; (iii) to perform analytics, detect activity patterns and otherwise research usage; and (iv) to test and develop new features and functionality and otherwise enhance the Site and its services.

    2.3 Maintain The Safety, Stability and Security Of The Site. For example, we may use your personal information to investigate and remedy fraud, abuse, or other harmful activity; diagnose or fix technology problems; conduct security investigations and risk assessments; and improve and enforce security measures.

    2.4 Communications With You to Provide Support and Other Important Messages. We may use personal information to communicate important messages to you and/or to provide you with support or customer service. For example, we might send you service-related emails or messages (e.g., changes or updates to features of the Site, technical and security notices) and other communications from or about the Site.

    2.5 For Advertising and Marketing Purposes. For example, we may contact you, or engage a third-party to contact you, in relation to our Site as well as other promotions and offers that you have requested or we believe might interest you.

    2.6 Legal and Regulatory Requirements and Proceedings. We may use the personal information in connection with legal proceedings and requirements. For example, we may need the personal information to enforce our Terms, or to comply with applicable laws.

    2.7 Enforce Our Rights. When you access or use our Site, you are bound by our Terms and this Privacy Policy. To ensure you comply with them, we may use your personal information to monitor, investigate, prevent and/or mitigate violations of these legal provisions, as well as enforce our agreements with third parties and business partners.

    2.8 Other Purposes Disclosed At The Time Of Collection. From time to time, we may use personal information for a specific purpose not contemplated by this Privacy Policy. In such an event, we will specifically disclose that use to you.

    1. Sharing of Your Information

    We may share your personal information in the instances described below. For further information on your choices regarding your information, see the “Control Over Your Information” section below.

    3.1 Third Parties Necessary to Complete Your Order or to Enable Your Use of the Site. We disclose personal information to third parties as needed to fulfill your orders, including, without limitation, delivery partners, online ordering providers, point of sale providers, and payment processors.

    3.2 Service Providers and Contractors. These third parties perform services on our behalf as needed to carry out their obligations to us. For example, our service providers may have access to personal information as needed to provide website hosting, data analysis, infrastructure provisioning, IT services, customer services, email delivery services, promotional prize fulfillment, marketing and other similar services.

    3.3 Analytics Providers. We work with third-party analytics providers to better understand the demographics of our Users and visitors, and to personalize, enhance and improve our Site.

    3.4 Other Third Party Businesses. In some cases, we share, transfer and sell your Personal Information to third party business(es), such as our online ordering provider(s), that help us optimize and personalize our Site and services. In such cases, the Personal Information may be used by us and by such Third Party Business(es) for their own purposes, each pursuant to its own policies. To opt out of these “sales,” please see Section 8.1.3 below.

    3.5 Business Transaction or Reorganization. We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of all or a portion of company assets. We may disclose personal information to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal information may also be disclosed in the event of insolvency, bankruptcy, or receivership.

    3.6 Legal Obligations and Rights. We may disclose personal information to third parties, such as legal advisors and law enforcement, as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) enforce our Terms of Use or to protect the security or integrity of our Site and services; (c) detect, suppress or prevent fraud or reduce credit risk and collect debts owed to us; and/or (d) exercise or protect the rights, property, or personal safety of Grubhub, our visitors, or others.

    3.7 Consent. We may disclose personal information about you to other third parties with your consent.

    We may also use aggregate personal information for regulatory compliance, industry and market analysis, research, demographic profiling, marketing and advertising, and other business purposes as long as the end-product does not uniquely identify you or any other User of the Site.

    1. Third-Party Tracking and Online Advertising; Control Over Your Information

    4.1 Cookies. The Site will at times place and/or store code or other types of information and/or software on your device or within your browser, such as cookies. We use these technologies, for example, to recognize you when you return to the Site and to remember information you already provided, such as items already in your order cart; to track the movements of individual users through the Site and elsewhere on the web or across apps, devices, and geographic locations; and to help diagnose problems with servers. To understand your options to opt out of tracking, please see Sections 4.2 and 4.5.

    4.2 Your Choices for Cookies. Most browsers allow you to adjust your browser settings to disable cookies. Blocking or deleting cookies may negatively impact your experience using the Site, as some features may not work properly. For more information on cookies and how to disable cookies visit www.ftc.gov/ftc/cookies.shtm or https://www.usa.gov/optout_instructions.shtml.

    4.3 Other Online Technologies. The Site may also use web beacons, pixels or other similar technologies in order, for example, to track and measure the performance of the Site and services, to tailor ads and deliver content when you are on the Site, and to monitor the total number of visitors to the Site.

    4.4 Interest Based Advertising. The Site may engage in interest-based advertising and use third-party advertising companies to serve you targeted advertisements based on your browsing history. We may share, or we may permit third-party online advertising networks, social media companies and other third-party services, to collect information about your use of our Site over time so that they may play or display ads on other devices you may use, and on other websites, apps or service, including on social media sites. These third parties may collect information such as click stream information, browser type, time and date you visited the Site, mobile device identifiers, your use of third-party applications, and/or other information. This information is used to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related service such as reporting, attribution, analytics and market research. To understand your options to opt out of tracking, please see Sections 4.2 and 4.5.

    4.5 Your Choices for Interest-Based Advertising. To learn about interest-based advertising and how you may be able to opt-out of some of this advertising, you may wish to visit the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org/choices, and/or the DAA’s resources at www.aboutads.info/choices. You may also be able to limit interest-based advertising through the settings on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest based ads” (Android). To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page.

    4.6 Do Not Track. Although we do our best to honor the privacy preferences of our Users, we are unable to respond to Do Not Track signals set by your browser at this time.

    4.7 Profile and Data Sharing Settings. You may change your profile information in your account settings to keep all such Personal Information accurate and up-to-date.

    1. How We Store and Protect Your Information

    5.1 Keeping Your Information Safe. We care about the security of your information and employ physical, administrative, and technological safeguards designed to preserve the integrity and security of all information collected through our Site. However, no security system is impenetrable and we cannot guarantee the security of our systems. Please recognize that protecting your personal information is also your responsibility. Accordingly, we strongly recommend that you choose unique passwords that are not reused across other apps or websites, and otherwise take precautions when communicating your personal information on the internet. If you know or have reason to believe that your account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your account, please contact us following the instructions in the “Contact Us” section below.

    5.2 Data Storage and Transfer. Your information collected through the Site is stored and processed in the United States, and all transactions you conduct through the Site are deemed to occur in the United States. If you create an account as a visitor from outside the United States, by using and/or accessing the platform or Site, you agree to this Privacy Policy and consent to the collection, transfer, storage, and processing of your information to and in the United States. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

    1. Children’s Privacy

    The Site is not directed to children under the age of 13; nor do we knowingly attempt to collect or solicit personal information from children under the age of 13. In the event that we are informed that we have inadvertently collected personal information from a child under age 13, we will disable the account and delete the provided information as quickly as possible. If you believe that we have any information from a child under 13, please contact us at privacy@dine.online.

    1. Notice to Nevada Residents

    If you are a resident of the State of Nevada, Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt-out of future sales of certain covered information that a website operator has collected or will collect. To submit such a request, please contact us at privacy@dine.online with the subject line “Nevada opt-out.”

    1. Notice to California Residents

    8.1 Your California Privacy Rights. If you are a resident of the State of California in the United States and we are subject to the California Consumer Privacy Act, Cal. Civ. Code § 1798.100 et. seq. (“CCPA”), then you have certain rights (collectively, the “California Privacy Rights”) in relation to the personal information about you that we have collected (subject to certain limitations at law).

    You may submit a request to exercise your California Privacy Rights through one of the mechanisms described below. We will need to verify your identity before processing your request, which may require us to request additional personal information from you or require you to log into your account.

    8.1.1. Right to Know

    You have the right to know the ways in which we collect, use, share, disclose and otherwise process your Personal Information (See Section 8.2 below for more information, including the categories of personal information we collect about you) as well as the specific pieces of Personal Information that we hold about you.

    8.1.2. Right to Delete

    You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.

    Request data deletion

    8.1.3. Right to Opt Out

    You have the right to direct us not to “sell” (as that term is defined by the CCPA) personal information we have collected about you to third parties now or in the future. The law broadly defines “sell” to include many different types of data sharing with third parties. While we may share your personal information with select third parties, we are not in the business of compiling and selling our diners’ personal information to data brokers or other data resellers; rather, we share your information with certain third parties to help us optimize and personalize our Site and services.

    8.1.4 Request Submissions. To Opt-Out, please email privacy@gokudo.com with the subject line “California Privacy Rights Request” or call the number listed in Section 10 below. In order for us to process your request efficiently, please email us from the email address tied to your account.

    You may also designate an authorized agent to make requests on your behalf. In order to be able to act, authorized agents must submit a request using the email address above and provide sufficient evidence to demonstrate that the requestor is an authorized agent with written permission to act on your behalf.

    8.1.5 Right to Non-Discrimination. If you choose to exercise your rights, we will not charge you different prices or provide different quality of services unless those differences are permitted by the CCPA. For example, if the exercise of these rights limits our ability to process personal information (such as in the case of a deletion request), we may no longer be able to provide you our products and services or engage with you in the same manner.

    8.1.6 Shine the Light. California residents that create or have an established business relationship with us have the right to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for such third party’s direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those third parties, under California’s “Shine the Light” law (Civ. Code §-1798.83). To make such a request, use the contact information listed in Section 10 below.

    8.2 Additional Disclosures. If you are a resident of the State of California in the United States, the CCPA also requires businesses to provide a summary of the Personal Information we collected from you, the reason we collected the Personal Information, where we obtained the Personal Information we collected, and the third parties with whom we may share your Personal Information.

    In the last 12 months, we have collected the following categories of personal information:

    Category of Personal Information Collected Purpose Categories of Sources
    Identifiers, such as your name, address, phone number, email address or other similar identifiers. We use this information to create, verify, and personalize your account; communicate with you directly about the Site as well as about any questions, issues, or concerns you may have; process and fulfill your order; detect and prevent fraud or abuse; personalize your experience, perform analytics/identify usage trends; test and develop new features and functionality; and inform our advertising and marketing campaigns or otherwise market to you.
    • Directly from you
    • Automatically generated or collected during your use of our Site
    • Our affiliates and third parties, including third parties you direct to share information with us
    California Customer Records (Cal. Civ. Code § 1798.80(e)), such as your name, address, phone number, credit card number or other payment account number (including the three [3] or four [4] digit validation code for your credit card). We use this information to create, verify, and personalize your account; communicate with you directly about the Site as well as about any questions, issues, or concerns you may have; process and fulfill your order; detect and prevent fraud or abuse; personalize your experience, perform analytics/identify usage trends, to test and develop new features and functionality, and inform our advertising and marketing campaigns or otherwise market to you. For clarity, the credit card number and other payment account numbers collected will only be used for processing payments. We do not store your credit/debit card information; instead, your payment information is routed directly to our payment gateway.
    • Directly from you
    • Automatically generated or collected during your use of our Site
    • Our affiliates and third parties, including third parties you direct to share information with us
    Commercial Information, such as your ordering history, record of shopping or purchasing tendencies, and loyalty status or progress. We use this information to provide the Site and services to you, including processing payment and tracking loyalty status and progress; provide custom and personalized content and information; perform analytics, detect activity patterns and otherwise research usage; and test and develop new features and functionality and otherwise enhance the Site.
    • Directly from you
    • Automatically generated or collected during your use of our Site
    Internet/Network Information, such as your browsing history, search history, and information regarding your interaction with the Site. We use this information to identify you; investigate and remedy fraudulent or allegedly fraudulent activity; diagnose or fix technology problems; and personalize our advertising and marketing campaigns or otherwise market to you. Automatically generated or collected during your use of our Site
    Geolocation Data, such as information about your physical location collected from geolocation features on your device, including your IP address and GPS (e.g. latitude and/or longitude). We use this information to detect and prevent fraud or abuse; personalize your experience, perform analytics/identify usage trends, and personalize our advertising and marketing campaigns or otherwise market to you. Automatically generated or collected during your use of our Site
    Inferences, such as information generated from your use of the Site reflecting your preferences. We use this information to personalize your experience; perform analytics/identify usage trends; and inform our advertising and marketing campaigns or otherwise market to you. Automatically generated or collected during your use of our Site (e.g. information generated or derived from your online browsing and usage activity)

    We do NOT sell your information.

    8.3 Loyalty and Rewards Programs. We may offer loyalty programs to provide you with discounts, rewards and other incentives. Please refer to our Terms to learn more about how these loyalty programs work. Your rights to participate in these programs will not be affected by your exercise of any of your California Consumer Rights. However, you may not be able to participate in such programs if you request to delete your information, as we will have no means of verifying your identity or tracking your rewards.

    1. Changes to Our Privacy Policy

    We may update this Privacy Policy from time to time without prior notice to you. When we make changes to this Privacy Policy, we will change the date at the beginning of this Privacy Policy. If we make material changes to this Privacy Policy, we will notify you by email to your registered email address, by prominent posting on this Site, or through other appropriate communication channels. All changes shall be effective from the date above unless otherwise provided. If you do not cancel your Account before the date the revised Privacy Policy is posted on the Site (or any later specified date on which it becomes effective), your continued access to or use of the Site will be subject to the revised Privacy Policy.

    1. Contact Us

    If you have any questions or concerns relating to this Privacy Policy, please contact the Gokudo location you’ve done buiness with.

  • TERMS OF USE

    Updated: November 27, 2022

    PLEASE READ THIS TERMS OF USE AGREEMENT (“AGREEMENT”) CAREFULLY. THIS AGREEMENT IS A LEGAL CONTRACT BETWEEN YOU AND GOKUDO, Inc. AND ITS SUBSIDIARIES, AFFILIATES, AGENTS, PARTNERS, CONTRACTORS, AND SERVICE PROVIDERS (COLLECTIVELY, “RESTAURANT,” “WE,” “US,” OR “OUR”).

    By accessing or using this Restaurant website (“Site”), accessing or using any content, information, services, features or resources available or enabled via the Site, and/or by clicking a button or checking a box marked “I Agree” (or something similar), you agree to all the terms and conditions of this Agreement. If you do not agree, do not access and/or use the Site. As used in this Agreement, “you” or “your” means any visitor, user, or other person who accesses our Site, whether or not such person registered for an Account (as defined below). Except as otherwise provided herein, if you do not agree to be bound by this Agreement, you may not access or use the Site.

    IMPORTANT: PLEASE REVIEW THE “DISPUTE RESOLUTION” SECTION SET FORTH BELOW CAREFULLY, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH RESTAURANT, NO MATTER WHEN ARISING OR ASSERTED, THROUGH BINDING INDIVIDUAL ARBITRATION. YOU ACKNOWLEDGE AND AGREE THAT YOU AND RESTAURANT EACH WAIVE THE RIGHT TO A TRIAL BY JURY. YOU ALSO WAIVE YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING AGAINST RESTAURANT, WHETHER NOW PENDING OR FILED IN THE FUTURE.

    PLEASE BE AWARE THAT THIS AGREEMENT CONTAINS DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITY IN SECTIONS 6 AND 7 THAT MAY AFFECT YOUR LEGAL RIGHTS.

    • REGISTRATION & USING THE SITE. (IF WE’VE OPEN THIS OPTION TO THE PUBLIC)

     

    • When creating an account for the Site (“Account”), you agree to provide only true, accurate, current, and complete information, as requested during the registration process (the “Registration Data”), and to promptly update this information as needed. You consent to our use of your Registration Data in accordance with our Privacy Policy. You represent that you are not barred from using the Site under any applicable law, and that you will be responsible for all activities that occur related to your Account.

     

    • You agree to monitor your Account to restrict its use by minors and other unauthorized users and agree not to share your Account or password with anyone.

     

    • If you are a minor in the jurisdiction in which you reside (generally under the age of 18), you must have the permission of, and be directly supervised by, your parent or legal guardian to use the Site, and your parent or legal guardian must read and agree to this Agreement prior to your using the Site. Notwithstanding the foregoing, you are not authorized to use the Site if you are under the age of 13.

     

    • If you provide any information that is untrue, inaccurate, not current or incomplete, including, without limitation, having an invalid or expired payment method on file, or if we have reasonable grounds to suspect that any information you provide is untrue, inaccurate, not current or incomplete, or if we believe that you have breached this Agreement, we have the right to immediately block your current or future use of the Site and/or terminate this Agreement with you. If your Account is terminated for any or no reason, you may forfeit any pending, current, or future account credits or other promotional offers, and any other forms of unredeemed value in or associated with your Account without prior notice to you.

     

    • You are responsible for maintaining the confidentiality and security of your Account including your password, and any other login credentials. You are also responsible for all activities or any other actions that occur under or that are taken in connection with your Account. You agree to: (a) immediately notify us of any known or suspected unauthorized use(s) of your password or Account, or any known or suspected breach of security, including, without limitation, loss, theft, or unauthorized disclosure of your password or credit card information; and (b) ensure that you exit from your Account at the end of each session. We will not be liable for any injury, loss, or damage of any kind arising from or relating to your failure to comply with (a) and/or (b) or for any acts or omissions by you or someone else who is using your Account and/or password.

     

    ONLINE ORDERING AND OUR CREDIT POLICY.

     

    • Certain features of the Site may require you to make payments, including to purchase food, beverages, and/or merchandise, and to pay service and/or delivery fees. When paid by you, these payments are final and non-refundable, unless otherwise determined by us. We may offer credits or refunds on a case-by-case basis in our sole discretion, including, by way of example, in the event of an error with your order or in the amounts you were charged.

     

    • We will charge, and you authorize us to charge, the payment method you specify at the time of purchase. If you pay any amounts with a credit card, we may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has credit available for your intended purchase. Please note, you are unable to complete checkout with only gift card information. In all events, you are required to provide another form of payment to submit an order, even if this payment method is not charged.
    • We reserve the right to establish, remove, and/or revise prices, fees, taxes, and/or surcharges for any or all services or goods obtained through the use of the Site at any time, and further reserve the right to consolidate or otherwise incorporate fees and/or surcharges into the prices listed for restaurant food and beverage items. For certain transactions, the subtotals shown at checkout are estimates that may be higher or lower than the total amount due. Regardless of the cause, we reserve the right to charge the final price after checkout, including without limitation all applicable transaction taxes. We may also, in our sole discretion, make loyalty credits or other promotional offers with different features and different rates available to any or all of our users. Unless made available to you, these loyalty credits or promotional offers will have no bearing on your obligation to pay the amounts charged.

     

    YOUR CONTENT AND CONDUCT.

     

    • Your Conduct. By accessing the Site, you agree:

     

    • to comply with the Agreement and all applicable laws, rules and regulations in connection with your use of the Site, including, without limitation, laws regarding online conduct and Your Content (as defined below);

     

    • not to use the Site for any commercial or other purposes that are not expressly permitted by this Agreement;

     

    • not to access the Site using a third party’s account/registration without the express consent of the Account holder and not to attempt to impersonate another user or person;

     

    • not to avoid, bypass, remove, deactivate, impair, descramble, or attempt, through any means, to circumvent any technological measure implemented by us to protect the Site, or otherwise attempt to gain unauthorized access to any part of the Site or to another Account;

     

    • not to extensively or automatically copy any content from the Site (in other words, no scraping);

     

    • not to use the Site in any manner that could damage, disable, overburden, and/or impair it, or interfere with any other party’s use and enjoyment of the Site;

     

    • not to engage in any criminal or tortious activity, including, without limitation, fraud, spamming (e.g. by email or instant message), sending of viruses or other harmful files, harassment, stalking, copyright infringement, or otherwise deleting the copyright or other proprietary rights notice from any portion of the Site; and

     

    • not to disrupt, interfere with, or otherwise harm or violate the security of the Site, system resources, accounts, passwords, servers or networks connected to or accessible through the Site or affiliated or linked sites.
    • You agree to comply with the above conduct requirements, and agree not assist or permit any person in engaging in any conduct that does not comply with the above conduct. In the event that we believe that you have breached any of the above conduct requirements, we reserve the right to suspend and/or permanently terminate your Account at our sole discretion. Further, you agree that the consequences of commercial use or re-publication of Your Content (defined below), or other violations of the foregoing proscriptions may be so serious and incalculable that monetary compensation may not be a sufficient or appropriate remedy, and that we will be entitled to temporary and permanent injunctive relief to prohibit such use or activity without the need to prove damages.

     

    • Your Content. We may provide you with interactive opportunities (i) on the Site, including, without limitation, features such as user ratings and reviews, saved favorites, user profiles and pictures, (ii) on social media pages maintained by us, as well as (iii) through other communications with you, including, without limitation, through text (“SMS”) or multimedia (“MMS”) messages (collectively, “Interactive Areas”). You represent and warrant that you are the owner of and/or otherwise have the right to provide all information, comments, reviews, ratings, photographs and/or other materials and/or content that you submit, upload, post, publish, and/or otherwise make available to us through the Site, including, without limitation, information and materials provided or made available in connection with any Facebook, Google, or other third party login (“Your Content”). Your Content includes, without limitation, your username and/or other user profile information such as your ratings history and how long you have been a diner, textual, visual, or audio content and information, whether transmitted via the Site, SMS or MMS message, or otherwise.

     

    • Use of Your Content. You grant us an irrevocable, transferable, paid up, royalty-free, perpetual, non-exclusive worldwide sublicensable license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute, and/or otherwise use Your Content in all forms of media now known or hereafter invented for the limited purpose of operating, promoting, and improving our Site, business, products and services, and developing new ones (collectively, the “Uses”).

     

    • All Uses will be made without notification to and/or approval by you and without the requirement of payment to you or any other person or entity.

     

    COMMUNICATIONS & TEXT MESSAGES.

     

    • Your Consent to Receive Communications From Us. When you use the Site, or send emails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us or on our behalf electronically, such as e-mails, texts, mobile push notices, or notices and messages through the Site, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

     

    • SMS / MMS Messaging. Your voluntary provision to us of your cell phone number represents your consent that we may contact you by telephone, SMS, or MMS messages at that phone number, and your consent to receiving such communications. When you provide your phone number to us, you warrant that you are the current subscriber or authorized user of the relevant account. You understand and agree that such messages may be sent using automated technology. You may unsubscribe from receiving text messages from us at any time.

     

    • If you unsubscribe from receiving text messages from us, you may continue to receive text messages for a short period while we process your request(s). If you change or deactivate the phone number you provided to us, you have an affirmative obligation to immediately update your account information and the phone number(s) attached to your account to prevent us from inadvertently communicating with anyone who acquires any phone number(s) previously attributed to you, and any new phone number(s) you attach to your account may receive our standard SMS or MMS messages unless you also unsubscribe via the above procedures.

     

    • Standard data and message rates may apply for SMS and MMS alerts, whether you send or receive such messages. Please contact your mobile phone carrier for details.

     

    LOYALTY CREDITS / PROMOTIONAL OFFERS.

     

    • When creating an account or initiating a transaction via the Site, you participate automatically in any of our loyalty programs, and earn loyalty credits or rewards, as we determine at our sole discretion.

     

    • Any loyalty or user credit you may have accrued in your account will be applied to your order at the time of purchase, and deducted from the transaction amount charged to the authorized payment instrument associated with your account.

     

    • Loyalty program rewards applied to order-ahead or in-store transactions via the Site will include only those rewards displayed in the Site, and may not include all rewards advertised or offered by us through other channels, including through other mobile apps or websites we may operate or be affiliated with.

     

    • We may discontinue a loyalty program at any time, and reserve the right to terminate a loyalty program, or your participation therein, at any time.

     

    • Any loyalty or user credit has no cash value. You have no property interest in any loyalty or user credit. If we discontinue any loyalty program at any time for any reason, or if your account is suspended or terminated for any reason, any existing loyalty or user credit associated with your account will expire immediately.

     

    • We may refuse to apply loyalty or user credit to delivery, processing or handling fees, or taxes or gratuities. Additionally, we may limit or restrict the component parts of any order or purchase so that only certain items accrue user credit in any loyalty program, or exclude non-item charges such as fees, taxes, and gratuities so that they do not count toward the transaction total in assessing any loyalty program rewards or earned user credit.

     

    • We have no obligation to refund you for any unredeemed loyalty or user credit, or any other benefit associated with a loyalty program following the cancellation, suspension, or modification or any loyalty program or your account.

     

    DISCLAIMERS.

     

    • THE SITE AND ALL CONTENT ON THE SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, UNLESS OTHERWISE SPECIFIED IN WRITING. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM, WITH RESPECT TO THE SITE AND ALL CONTENT THEREON, ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, FREEDOM FROM VIRUSES AND OTHER HARMFUL CODE, SECURITY AND UNINTERRUPTED OPERATION. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY, RELIABILITY OR TIMELINESS OF SITE CONTENT OR REGARDING THE SAFETY, QUALITY, AND/OR TIMING OF A DELIVERY ORDERED ON THE SITE, AND/OR THE FOOD OR OTHER PRODUCTS DELIVERED. YOU ASSUME THE ENTIRE COST OF USING THE SITE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT FULLY APPLY TO YOU.

     

    • WE SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND OUR REASONABLE CONTROL, NOR SHALL ANY OF OUR SERVICE PROVIDERS; THIS INCLUDES WITHOUT LIMITATION, DELAYS AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS.

     

    • ALL CONTENT ON THE SITE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY. YOUR RELIANCE ON ANY INFORMATION PROVIDED THROUGH THE SITE IS SOLELY AT YOUR OWN RISK, INCLUDING, WITHOUT LIMITATION, NUTRITIONAL AND ALLERGEN INFORMATION.

     

    LIMITATION OF LIABILITY.

     

    • TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO EVENT SHALL WE BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OR DAMAGES WHATSOEVER (INCLUDING PERSONAL INJURY, LOSS OF DATA, REVENUE, PROFITS, REPUTATION, USE, OR OTHER ECONOMIC ADVANTAGE), EVEN IF WE HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF A WARRANTY, CONTRACT, NEGLIGENCE, TORT, OR ANY OTHER ACTION OF ANY TYPE THAT IN ANY MANNER ARISES OUT OF OR IN CONNECTION WITH THE SITE OR YOUR USE THEREOF.

     

    • WE ASSUME NO RESPONSIBILITY AND SHALL NOT BE LIABLE FOR ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, BROWSING OF, OR DOWNLOADING OF ANY MATERIAL FROM THE SITE. WE ASSUME NO RESPONSIBILITY OR LIABILITY IN ANY MANNER ARISING OUT OF OR IN CONNECTION WITH ANY INFORMATION, CONTENT, PRODUCTS, SERVICES, OR MATERIAL AVAILABLE ON OR THROUGH THE SITE, AS WELL AS ANY THIRD-PARTY WEBSITE PAGES OR ADDITIONAL WEBSITES LINKED TO THIS SITE, FOR ANY ERROR, DEFAMATION, LIBEL, SLANDER, OMISSION, FALSEHOOD, OBSCENITY, PORNOGRAPHY, PROFANITY, DANGER, INACCURACY CONTAINED THEREIN, OR HARM TO PERSON OR PROPERTY CAUSED THEREBY. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

     

    • IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN WARRANTY, CONTRACT, NEGLIGENCE, TORT OR ANY OTHER ACTION OF ANY TYPE EXCEED IN THE AGGREGATE (A) THE AMOUNT PAID BY YOU TO US THROUGH THE SITE, IF ANY, OR (B) $1,000 (WHICHEVER IS LESS). BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH JURISDICTIONS LIABILITY IS LIMITED TO THE GREATEST EXTENT PROVIDED BY LAW.

     

    • YOU AGREE THAT THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THIS AGREEMENT ARE MATERIAL, BARGAINED-FOR BASES OF THIS AGREEMENT, AND THAT THEY HAVE BEEN TAKEN INTO ACCOUNT IN DETERMINING THE CONSIDERATION TO BE GIVEN BY EACH PARTY UNDER THIS AGREEMENT AND IN THE DECISION BY EACH PARTY TO ENTER INTO THIS AGREEMENT. YOU AGREE THAT THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THIS AGREEMENT ARE FAIR AND REASONABLE. EXCEPT AS MAY BE OTHERWISE PROVIDED FOR IN THIS SECTION, YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DAMAGE ARISING OUT OF YOUR USE OF THE SITE IS TO DISCONTINUE USING THE SITE, WHICH YOU MAY DO AT ANY TIME. THE LIMITATIONS OF LIABILITY IN THIS AGREEMENT SHALL APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

     

    • IMPORTANT NOTE TO NEW JERSEY CONSUMERS. IF YOU ARE A CONSUMER RESIDING IN NEW JERSEY, THE FOLLOWING PROVISIONS OF THESE TERMS OF USE DO NOT APPLY TO YOU (AND DO NOT LIMIT ANY RIGHTS THAT YOU MAY HAVE) TO THE EXTENT THAT THEY ARE UNENFORCEABLE UNDER NEW JERSEY LAW: (A) THE DISCLAIMER OF LIABILITY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OF ANY KIND (FOR EXAMPLE, TO THE EXTENT UNENFORCEABLE UNDER THE NEW JERSEY PUNITIVE DAMAGES ACT, NEW JERSEY PRODUCTS LIABILITY ACT, NEW JERSEY UNIFORM COMMERCIAL CODE, AND NEW JERSEY CONSUMER FRAUD ACT); (B) THE LIMITATION ON LIABILITY FOR LOST PROFITS OR LOSS OR MISUSE OF ANY DATA (FOR EXAMPLE, TO THE EXTENT UNENFORCEABLE UNDER THE NEW JERSEY IDENTITY THEFT PROTECTION ACT AND NEW JERSEY CONSUMER FRAUD ACT); (C) APPLICATION OF THE LIMITATIONS OF LIABILITY TO THE RECOVERY OF DAMAGES THAT ARISE UNDER CONTRACT AND TORT, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY (FOR EXAMPLE, TO THE EXTENT SUCH DAMAGES ARE RECOVERABLE BY A CONSUMER UNDER NEW JERSEY LAW, INCLUDING, WITHOUT LIMITATION, THE NEW JERSEY PRODUCTS LIABILITY ACT); AND (D) THE NEW YORK GOVERNING LAW PROVISION (FOR EXAMPLE, TO THE EXTENT THAT YOUR RIGHTS AS A CONSUMER RESIDING IN NEW JERSEY ARE REQUIRED TO BE GOVERNED BY NEW JERSEY LAW).

     

    THIRD PARTY LINKS.

     

    • The Site may contain links to websites that are owned, controlled, developed, sponsored and/or maintained by third parties and which may be subject to additional terms and conditions (“Third Party Websites”). We do not review, monitor, operate and/or control the Third Party Websites and we make no guarantees, representations, and/or warranties as to, and shall have no liability for, the content, products and services available on or through and/or the functioning of the Third Party Websites. By providing access to Third Party Websites, we are not recommending and/or otherwise endorsing the products and/or services provided by the sponsors and/or owners of those websites. Your access to and/or use of the Third Party Websites, including, without limitation, providing information, materials and/or other content to the Third Party Websites, is entirely at your own risk. We reserve the right to discontinue links to any Third Party Websites at any time and for any reason, without notice.

     

    ADDITIONAL TERMS.

     

    • Your use of the Site is subject to any and all additional terms, policies, rules, or guidelines applicable to the Site or certain features of the Site that we may post or link to on the Site (collectively, the “Additional Terms”), such as end-user license agreements, or other agreements or rules applicable to particular features, promotions, or content on the Site, including, without limitation, the Google Maps/Google Earth Additional Terms of Service located at https://maps.google.com/help/terms_maps.html and the Google Privacy Policy located at https://www.google.com/intl/ALL/policies/privacy/index.html. All such Additional Terms are hereby incorporated into this Agreement by reference.

     

    PRIVACY POLICY.

    The terms and conditions of the Privacy Policy are incorporated into this Agreement by reference.

     

    COPYRIGHT POLICY.

    We will terminate, under appropriate circumstances, users who are copyright infringers, and we reserve the right, in our sole discretion, to terminate any user for actual or apparent copyright infringement.

     

    TERMINATION AND VIOLATIONS OF THE AGREEMENT.

     

    • Your rights under this Agreement will terminate automatically without notice if you fail to comply with any term of this Agreement. Further, we reserve the right, in our sole and absolute discretion, to modify, suspend, or discontinue at any time, with or without notice, the Site or any part thereof, including but not limited to the Site’s features, look and feel, and functional elements. We will have no liability whatsoever on account of any change to the Site or any suspension or termination of your access to or use of the Site.

     

    • You may terminate this Agreement at any time by closing your Account and ceasing use of the Site. Upon termination of this Agreement for any reason or no reason: (1) your access rights will terminate and you must immediately cease all use of the Site; and (2) any provision of this Agreement that contemplates or governs performance or observance subsequent to termination of this Agreement will survive the termination of this Agreement, including without limitation the following sections: (i) “Your Content and Conduct;” (ii) “Disclaimer;” (iii) “Limitation of Liability;” (iv) “Important Note to New Jersey Consumers;” (v) “Termination and Violations of this Agreement;” (vi) “Dispute Resolution;” (vii) “Indemnity” and (viii) “Waiver and Severability.”

     

    • We reserve the right to seek all remedies available at law and in equity for violations of the Agreement, including, without limitation, the right to block access to the Site from a particular account, device and/or IP address.

     

    • You may not assign or transfer this Agreement or your rights under this Agreement, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign this Agreement in whole or in part at any time to any entity without your notice or consent. Any purported assignment by you in violation of this section shall be null and void.

     

    CHANGES TO THE AGREEMENT.

    We may change this Agreement from time to time and without prior notice to you. If we make a change to this Agreement, it will be effective as soon as we post it, and the most current version of this Agreement will always be posted under the “Terms of Use” link available on the Site (“Updated Terms”). You agree that you will review this Agreement periodically and check the date in this Agreement to stay aware of any changes. By continuing to access and/or use the Site after we post Updated Terms, you agree to be bound by the Updated Terms, and if you do not agree to the Updated Terms, you will stop using the Site. The Updated Terms will govern any disputes between you and us, even if the dispute arises or involves facts dated before the date of the Updated Terms.

     

    • DISPUTE RESOLUTION. PLEASE READ THIS “DISPUTE RESOLUTION” SECTION CAREFULLY. IT LIMITS THE WAYS YOU CAN SEEK RELIEF FROM RESTAURANT AND REQUIRES YOU TO ARBITRATE DISPUTES ON AN INDIVIDUAL BASIS.

     

    • Informal Dispute Resolution Procedure.

     

    • There might be instances when a dispute arises between you and Restaurant. In those instances, we are committed to working with you to reach a reasonable resolution; however, we can only do this if we know about and understand each other’s concerns. Therefore, for any issue or dispute that arises between you and Restaurant, both parties acknowledge and agree that they will first make a good faith effort to resolve it informally before initiating any formal dispute resolution proceeding in arbitration or otherwise. This includes first sending a written description of the dispute to the other party. For any dispute you initiate, you agree to send the written description of the dispute along with the email address associated with your account to Restaurant’s address as published in the Site. For any dispute that Restaurant initiates, we will send our written description of the dispute to the email address associated with your account. The written description must be on an individual basis and provide at least the following information: your name; the nature or basis of the claim or dispute; and the relief sought.

     

    • You and Restaurant then agree to negotiate in good faith about the dispute through an informal telephonic dispute resolution conference between you and Restaurant at Restaurant’s request. The informal telephonic dispute resolution conferences shall be individualized such that a separate conference must be held each time either party intends to commence individual arbitration; multiple individuals initiating claims cannot participate in the same informal telephonic dispute resolution conference. If either party is represented by counsel, that party’s counsel may participate in the informal telephonic dispute resolution conference, but the party also must appear at and participate in the conference. This should lead to resolution, but if for some reason the dispute is not resolved satisfactorily within sixty (60) days after receipt of the written description of the dispute, you and Restaurant agree to the further dispute resolution provisions below.

     

    • To reiterate, this informal dispute resolution process is a prerequisite and condition precedent to commencing any formal dispute resolution proceeding. The parties agree that any relevant limitations period and filing fee or other deadlines will be tolled while the parties engage in this informal dispute resolution process.

     

    Mutual Arbitration Agreement

     

    • You and Restaurant agree that all claims, disputes, or disagreements that may arise out of the interpretation or performance of this Agreement or payments by or to Restaurant, or that in any way relate to your use of the Site or related services, and/or other content on the Site, your relationship with Restaurant, or any other dispute with Restaurant, shall be submitted exclusively to binding arbitration. This includes claims that arose, were asserted, or involve facts occurring before the existence of this or any prior Agreement as well as claims that may arise after the termination of this Agreement.

     

    • Notwithstanding the foregoing, issues related to the scope, validity, and enforceability of this Arbitration Agreement are for a court to decide. Also, each party retains the right to (1) elect to have any claims heard in small claims court on an individual basis for disputes and actions within the scope of such court’s jurisdiction and (2) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other confidential or proprietary information or intellectual property rights.

     

    • ARBITRATION MEANS THAT AN ARBITRATOR AND NOT A JUDGE OR JURY WILL DECIDE THE CLAIM. RIGHTS TO PREHEARING EXCHANGE OF INFORMATION AND APPEALS MAY BE LIMITED IN ARBITRATION. YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU AND RESTAURANT ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

     

    Class Action and Collective Relief Waiver

     

    • YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT ALLOWED BY LAW, EXCEPT AS SET OUT IN SECTION 14(g) BELOW, THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS, JOINT, COLLECTIVE OR CONSOLIDATED BASIS OR IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS CLAIMS AS A PRIVATE ATTORNEY GENERAL OR FOR PUBLIC INJUNCTIVE RELIEF). UNLESS BOTH YOU AND RESTAURANT OTHERWISE AGREE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS (EXCEPT AS SET OUT IN SECTION 14(g) BELOW), AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF ANY CLASS, JOINT, COLLECTIVE OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY AWARD RELIEF (INCLUDING ANY DECLARATORY OR INJUNCTIVE RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE AN INDIVIDUAL PARTY’S CLAIM. THE ARBITRATOR MAY NOT AWARD RELIEF FOR OR AGAINST ANYONE WHO IS NOT A PARTY TO THE PROCEEDING.

     

    • This Class Action and Collective Relief Waiver is an essential part of this “Dispute Resolution” section, and if it is deemed invalid or unenforceable with respect to a particular claim or dispute, neither you nor Restaurant is entitled to arbitration of such claim or dispute. Notwithstanding the foregoing, if a court determines that the Class Action and Collective Relief Waiver is not enforceable as to a particular claim or request for relief and all appeals from that decision have been exhausted (or the decision is otherwise final), then the parties agree that that particular claim or request for relief may proceed in court but shall be severed and stayed pending arbitration of the remaining claims.

     

    Arbitration Rules.

     

    • The arbitration will be administered by the American Arbitration Association (“AAA”). If AAA is not available to arbitrate, the parties will select an alternative arbitration provider. Except as modified by this “Dispute Resolution” provision, the AAA will administer the arbitration in accordance with either (A) the Commercial Arbitration Rules then in effect, or (B) the Consumer Arbitration Rules then in effect if the matter involves a “consumer” agreement as defined by Consumer Arbitration Rule R-1 (together, the “Applicable AAA Rules”). The Applicable AAA Rules are available at https://www.adr.org/Rules or by calling the AAA at 1-800-778-7879.

     

    Arbitration Process.

     

    • If after sixty (60) days the Informal Dispute Resolution Procedure above is unsuccessful in resolving the parties’ dispute, a party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the Applicable AAA Rules. (The AAA provides applicable forms for Demands for Arbitration available at https://www.adr.org/sites/default/files/Demand_for_Arbitration_0.pdf (Commercial Arbitration Rules) and https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_1.pdf (Consumer Arbitration Rules), and a separate affidavit for waiver of fees for California residents only is available at https://adr.org/sites/default/files/Waiver_of_Fees_CA_Only.pdf.) The arbitrator will be either a retired judge or an attorney licensed to practice law in the state or county in which you reside. The parties will first attempt to agree on an arbitrator. If the parties are unable to agree upon an arbitrator within twenty-one (21) days of receiving the AAA’s list of eligible neutrals, then the AAA will appoint the arbitrator in accordance with the AAA Rules.

     

    Arbitration Location and Procedure.

     

    • Unless you and Restaurant otherwise agree, the arbitration will be conducted in the county where you reside. Subject to the Applicable AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration. Unless otherwise prohibited by law, all arbitration proceedings will be confidential and closed to the public and any parties other than you and Restaurant, and all records relating thereto will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award.

     

    Batch Arbitration.

     

    • To increase the efficiency of administration and resolution of arbitrations, in the event 100 or more similar arbitration demands presented by or with the assistance or coordination of the same law firm or organization are submitted to AAA or another arbitration provider (if AAA is unavailable) against Restaurant within a 30-day period (or in otherwise close proximity), the arbitration provider shall (i) administer the arbitration demands in batches of 100 demands per batch (to the extent there are fewer than 100 arbitration demands left over after the batching described above, a final batch will consist of the remaining demands); (ii) designate one arbitrator for each batch; and (iii) provide for a single filing fee due per side per batch. You agree to cooperate in good faith with Restaurant and the arbitration provider to implement such a “batch approach” or other similar approach to provide for an efficient resolution of claims, including the payment of single filing and administrative fees for batches of claims. This “Batch Arbitrations” provision shall in no way be interpreted as authorizing class arbitration of any kind. Restaurant does not agree or consent to class arbitration, private attorney general arbitration, or arbitration involving joint or consolidated claims under any circumstances, except as set forth in this Section 14(g).

     

    Arbitrator’s Decision.

     

    • The arbitrator will render an award within the time frame specified in the applicable AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator will have the authority to award monetary damages on an individual basis and to grant, on an individual basis, any non-monetary remedy or relief available to an individual to the extent available under applicable law, the arbitral forum’s rules, and this Agreement. The arbitrator’s award of damages and/or other relief must be consistent with Section 14(c) above and also must be consistent with the terms of the “Limitation of Liability” section above as to the types and the amounts of damages or other relief for which a party may be held liable.

     

    • Attorneys’ fees will be available to the prevailing party in the arbitration only if authorized under applicable substantive law governing the claims in the arbitration. If the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), Restaurant will have the right to recover attorneys’ fees and expenses.

     

    Fees.

     

    • Your responsibility to pay any AAA filing, administrative, and/or arbitrator fees will be solely as set forth in the applicable AAA Rules (as modified by 14(g) above). If, however, you are able to demonstrate that the costs of arbitration will be prohibitive for you as compared to the costs of litigation, Restaurant will pay as much of the filing, administration, and/or arbitrator fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive to you.

     

    Right to Opt-Out of Arbitration.

     

    • Restaurant’s updates to the terms and conditions set forth in this Agreement do not provide you with a new opportunity to opt out of the Mutual Arbitration Agreement if you previously agreed to an Agreement and did not validly opt out of arbitration. Restaurant will continue to honor any valid opt outs if you opted out of the Arbitration Agreement in a prior version of the Terms and Conditions. To opt out, you must notify Restaurant in writing no later than 30 days after first becoming subject to this Mutual Arbitration Agreement. Your notice must include your name and address, the email address you currently use to access your Account (if you have one), and a clear statement that you want to opt out of this Mutual Arbitration Agreement. You must send your opt-out notice to Restaurant’s address, as published on the Site. If you opt out of this Arbitration Agreement, all other parts of this Agreement will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may have entered into with Restaurant or may enter into in the future with us.

     

    Changes.

     

    • Restaurant reserves the right to change this “Dispute Resolution” section, but any such changes will not apply to any individual claim(s) for which you have already provided notice to us. If Restaurant changes this “Dispute Resolution” section after the date you first accepted this Agreement (or accepted any subsequent changes to this Agreement), you agree that your continued use of the Site after such change will be deemed acceptance of those changes. If you do not agree to such change, you may reject any such change by providing Restaurant with written notice of such rejection by mail or hand delivery to the address that we have published on the Site, within 30 days of the date such change became effective, as indicated in the date above. In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to this “Dispute Resolution” section. By rejecting changes, you are agreeing that you will arbitrate any dispute between you and Restaurant in accordance with the provisions of this “Dispute Resolution” section as of the date you first accepted this Agreement (or accepted any subsequent changes to this Agreement, as applicable).

    INDEMNITY.

    You agree to indemnify and hold Restaurant (including its officers, directors, agents, successors, assigns, and employees) harmless against any and all claims, suits, actions, proceedings, losses, liabilities, and damages (including reasonable attorneys’ fees), arising from or related to: (a) your use of the Site or services related thereto; (b) your breach or violation of this Agreement; (c) any content that you post to the Site; or (d) your violation of the rights of any third party related to the Site or related services.

    WAIVER AND SEVERABILITY.

    WAIVER AND SEVERABILITY. Our failure to exercise or enforce any rights or provisions of the Agreement shall not constitute a waiver of such rights or provisions. Except as otherwise provided in this Agreement (see “Dispute Resolution” section 14(c)), if any portion of the Agreement is found to be void, invalid, or otherwise unenforceable, then that portion shall be deemed to be severable and, if possible, modified or replaced by a valid, enforceable provision that matches the intent of the original provision as closely as possible. The remainder of this Agreement shall continue to be enforceable and valid according to the terms contained herein.

     

    ENTIRE AGREEMENT.

    This Agreement, together with any amendments and any additional agreements you may enter into with us regarding the Site, shall constitute the entire agreement between you and us concerning the Site, any orders placed through the Site and any services accessed through the Site.

PLACE AN ORDER

HOURS

MIAMI

MONDAY TO THURSDAY
11:30 to 10:30

FRIDAY
11:30 to 11:00

SATURDAY
12:00 11:00

HOLIDAYS

thanksgiving Day
Christmas Day
New Year’s Day
July 4th
Labor Day

Special thanks to our customers, law enforcement and mililtary community.

 

©Gokudo | All Rights Reserved

Corporate Office: Miami Beach, FL.

Consumer Advisory:

Consuming raw or undercooked meat, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness.

Allergic Notice

If you have a food allergy or special dietary requirement, please inform a memeber of our staff or ask for more information prior to placing your order.

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